FAQ -Frequently Asked Questions

ANSWERS TO THE MOST COMMON CONCERNS


1. How can I receive tickets / reservations to this event?
On our Join Us page, enter the amount of reservations you would like to receive with each contribution level in the QTY box corresponding to that price level. Then fill out your billing / shipping information and submit. A confirmation email will be sent to you.

2. Can I request a specific seat?
Your seats will be automatically assigned to you based on the contribution amount and QTY you enter on the Join Us page. If you chose numerous seats within the same contribution price range in a single transaction, those seats will be assigned next to each other. If you have any additional request regarding your seats please call our office.

3. How do I choose to sit in the men's / women's separate sections?
When ordering your tickets you will have a choice regarding separate seating.

4. Is the site secure?
Yes. Our site uses SSL technology, the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

5. Where can I get directions to the concert?
Driving directions, public transportation and parking arrangements can be found on the directions page of the site

6. Do I need to have my ticket with me to get into the concert hall?
Yes. The Madison Square Garden security will not allow you to enter the without the official printed ticket.

7. What ages need to purchase a ticket?
According to MSG guidelines, anyone above the age of 1 needs to have a ticket to enter the Theater.

8. Can I bring a camera to the concert?
Cameras, video equipment, and other Recording Devices will not be allowed in the arena.

9. Can I bring any food to the concert?
MSG does not allow Outside Food or Drinks.

10. Will there be transportation?
Buses will be provided to the event from the following locations:
Monsey - Monsey Tours Park & Ride, leaving at 5:15 PM.
Boro Park - In front of the Boro Park Y at 14th Ave. and 50th Street, leaving at 5:30 PM.
Flatbush - Coney Island Ave. and Ave. J, in front of Wamu Bank, leaving at 5:45 PM.
Buses will return to the same locations after the event. For more information, please call Monsey Tours hotline at
845- 510 - 5106

11. Wheelchair accessibility
If you use a wheelchair or need assistance, please call our office, to confirm that the seat location assigned is appropriate for you.

12. What are the Security procedures?
At the request of The Theatre of Madison Square Garden, please refrain from bringing any video cameras or still cameras, bags, parcels or luggage to the hall. These items will be collected by The Theatre of Madison Square Garden staff prior to admission to the auditorium and may be confiscated by security. Other items, such as purses will be subject to inspection.

 


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